1 00:00:00,938 --> 00:00:02,679 - [Guerra] It's important that everyone understands that 2 00:00:02,679 --> 00:00:04,955 communication goes in other directions 3 00:00:04,955 --> 00:00:06,093 than just up and down. 4 00:00:06,093 --> 00:00:07,843 It goes sideways too. 5 00:00:12,316 --> 00:00:13,825 - [Smallwood] The Technical Directorate has been able 6 00:00:13,825 --> 00:00:17,145 to bring together representatives from the field, 7 00:00:17,145 --> 00:00:19,282 from the regions and the CMO's. 8 00:00:19,282 --> 00:00:21,720 - There's been a lot of change at the Headquarters level 9 00:00:21,720 --> 00:00:24,975 not so much change all the way down to the field. 10 00:00:24,975 --> 00:00:27,826 This is an opportunity to bring representatives in 11 00:00:27,826 --> 00:00:30,636 from the region level and from the CMO's 12 00:00:30,636 --> 00:00:33,803 to reestablish lines of communication. 13 00:00:34,049 --> 00:00:37,463 - I'm here to attend the critical process review 14 00:00:37,463 --> 00:00:40,272 and meet with the other functional groups 15 00:00:40,272 --> 00:00:43,361 to discuss the processes and the ongoing capabilities 16 00:00:43,361 --> 00:00:45,444 that are being developed. 17 00:00:45,613 --> 00:00:47,912 - So this has given us an opportunity 18 00:00:47,912 --> 00:00:51,412 to facilitate essential communication from 19 00:00:51,929 --> 00:00:55,179 Headquarters, the CMO's and the region, 20 00:00:55,296 --> 00:00:59,046 which will hopefully extend beyond this week 21 00:00:59,187 --> 00:01:02,029 and into our daily lives back at the CMO's. 22 00:01:02,029 --> 00:01:03,655 - [Stephanie] From the networking that I've done 23 00:01:03,655 --> 00:01:06,766 here at the critical process review, I will take that back 24 00:01:06,766 --> 00:01:10,389 and use those resources to connect to the field 25 00:01:10,389 --> 00:01:13,339 and we'll together work on multi functional approach 26 00:01:13,339 --> 00:01:15,589 to how we perform our jobs. 27 00:01:16,147 --> 00:01:18,121 - [Gary] Effective communications amongst each other 28 00:01:18,121 --> 00:01:20,280 and recognizing that what we do out in the field 29 00:01:20,280 --> 00:01:22,417 with surveillance is just not just quality. 30 00:01:22,417 --> 00:01:24,167 It's not just the IS. 31 00:01:24,181 --> 00:01:26,085 It's not just being an engineer. 32 00:01:26,085 --> 00:01:27,246 It's all of us together, 33 00:01:27,246 --> 00:01:29,824 performing the activities and functions 34 00:01:29,824 --> 00:01:32,407 we need to perform as one team.