By Paul Way
Tracy Moreno, a Defense Contract Management Agency Phoenix management analyst and training coordinator, took advantage of the agency’s tuition assistance program while working toward her master’s degree. She graduated in October 2016. (Photo courtesy of Tracy Moreno)
PHOENIX, Jan. 25, 2017 — Many people come to work each day totally content with what they have accomplished, and where they currently are in life, both personally and professionally. This is not so for Tracy Moreno, a Defense Contract Management Agency Phoenix management analyst who works as the training coordinator in the Mission Support Group. For the past 10 years Moreno has been attending college courses online through Columbia Southern University while taking full advantage of the DCMA tuition assistance program. Her efforts recently culminated with her receiving a master’s degree in business administration in October 2016.
“I have found Tracy's devotion and dedication towards her professional and personal development to simply be unwavering,” said Army Col. Robert J. Miceli, DCMA Phoenix commander. “Her achievement and continued pursuit in obtaining her goals serves as an incredible role model for others to emulate."
Moreno’s quest for success began after she graduated from high school by taking various college courses while working various part-time jobs. After a few years of community college and odd jobs, she joined the Air Force where she spent the next ten years in the personnel administration career field.
Upon separating from the Air Force she decided to pursue a more technical career, and worked diligently to receive her computer programing certification and spent the next few years managing various computer networking systems including Microsoft, Novell and Cisco. In 2003 Moreno made another career move to DCMA where she was initially hired as a management assistant. Her tenure with DCMA has been noteworthy and successful. She is now the DCMA Phoenix training coordinator, responsible for ensuring all office personnel receive the required training and certifications to accomplish the mission.
“The training application process can be very confusing,” said Moreno. “It is my job to help our employees get the courses and certifications required to support the warfighter.”
When asked what she felt was her greatest accomplishment and what was the best advice she could give to new DCMA employees, she replied, “My MBA. Don’t let other people manage your goals. Have self-confidence.”
Moreno’s success is not only attributed to her education. She’s fully committed to providing outstanding customer service. “Everyone is my customer,” she said. “I am here to provide excellent customer service to all employees.”
Moreno said she plans on beginning work toward a doctoral degree next year. “In the end I want to be an on-line professor with Columbia Southern University”, and given her tenacity and exemplary track record, there is no doubt whatsoever that she will achieve this goal.
For more information on training and continuing education opportunities through DCMA, visit Human Capital's 360 page (login required), or talk with your office's training coordinator.
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